0 Damboise, Cindy Cardin, Suzette 2003 American Journal of Nursing 103 6 56AA-56EE 03/2006 00000446-200306000-00045 icu This article describes the process by which the critical care unit at Providence Holy Cross Medical Center (PHCMC) in Mission Hills, California, implemented a family-centered care program. Begun in 2000 as a pilot program in a 24-bed combined ICU, CCU, ED, and telemetry unit, family-centered care became the model of patient care in all nursing units (medical–surgical, maternal– child) and all departments (respiratory, physical therapy, occupational therapy, and admitting) by 2001. http://www.ajnonline.com/pt/re/ajn/toc.00000446-200306000-00000.htm